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frequently asked questions

Once we receive your order, we will commence production by sending you a copy of your artwork for proofing. Once this has been confirmed, we will then print and frame your set.

Following confirmation of artwork, we will commence production and in most cases your order will be sent within 5-7 working days. Standard postage via Australia Post will be arranged unless otherwise agreed.

Depending on where you live, the time it may take for your order to arrive may vary. A tracking number will be provided to you so that you can follow the progress of your delivery.

We are able to make changes to your order during the design process, however, as your house number or home sign is made specifically for you, we are unable to make changes once confirmation has been received and production has commenced.

At this time we are only able to ship within Australia. If you have a special delivery request outside Australia, please make contact with us directly.

As your order has been designed and made just for you, we are unable to process returns for change of mind. We do however want you to be completely happy with your home sign. If you have concern with your order or are unhappy with the finished product, please contact us with your concerns as soon as you receive your sign and we will be able to investigate further for you.

We take great care in packaging your house numbers and home signs so that they arrive safely at your home however if your order does arrive with any damage, we ask that you please notify us within 24 hours of arrival so that a claim may be lodged with Australia Post. Please also provide photographs of the damage and/or the damaged packaging as we require this to lodge a claim.

Our house numbers are printed using commercial UV print processes and mounted in a galvanised steel frame. We do however recommend that they placed in a semi-sheltered area, away from direct weather such as next to your front door or under an eve/sheltered part of your home.

Your little house tile sign has been made using a commercial grade UV print technology designed to provide a durable lasting print. Our tiles are mounted in custom made galvanised or powdercoated steel frame also designed to keep its condition outside.

It is important however to ensure that the sign is kept away from harsh chemicals or abrasives. If your number requires cleaning, simply wipe gently with a clean damp cloth. If you have any questions or concerns regarding cleaning please reach out to us here so that we can provide support and direction.