FREQUENTLY ASKED QUESTIONS

ORDERING

Once we receive your order, we will send you a copy of your artwork for your review via email. *

Once we receive confirmation from you, your order will be produced and dispatched within 7-10 working days.

* PLEASE NOTE: If you have not received a design confirmation email within 48 hours, please check the junk mail box as some email providers have strong filtering system and our email might be in there. Alternatively, send us an email or phone call so that we can follow up for you.

We are able to make changes to your order during the design process, however, as your house number or home sign is made specifically for you, we are unable to make changes once confirmation has been received and production has commenced.

SHIPPING & RETURNS

Once your order has been received, we will send you a copy of your artwork for your review via email. *

Once you have confirmed your design, your order will commence production and in most cases will be dispatched within 7-10 working days.

* PLEASE NOTE: If you have not received a design confirmation email within 48 hours, please check your junk mail box as some email providers have strong filtering system and our email might be in there. Alternatively, feel free to send us an email or phone call so that we can follow up for you.

At this time we are only able to ship within Australia. If you have a special delivery request outside Australia, please make contact with us directly.

As your order has been designed and made just for you, we are unable to process returns for change of mind. We do however want you to be completely happy with your home sign. If you have concern with your order or are unhappy with the finished product, please contact us with your concerns as soon as you receive your sign and we will be able to investigate further for you.

We take great care in packaging your house numbers and home signs so that they arrive safely at your home however if your order does arrive with any damage, we ask that you please notify us within 24 hours of arrival so that a claim may be lodged with Australia Post. Please also provide photographs of the damage and/or the damaged packaging as we require this to lodge a claim.

PRODUCT & CARE

We recommend placing your house number or home sign in a sheltered area, away from direct exposure to harsh weather elements. Ideal locations include next to your front door or under an eave/sheltered part of your home. This helps to protect the sign from fading or discolouration over time.

Cleaning your house number is easy! Just use a clean, damp cloth and warm water to gently wipe away any dirt or debris.

It's important to avoid harsh chemicals or abrasive cleaners, as they can affect the finish of the sign. If you need further guidance on cleaning, don't hesitate to contact us for support.

Can't find the answer to your question?

Just send us a quick message via our contact us form OR email at hello@littlehouseinthevalley.com.au and we will get back to you ASAP.